Return & Refund Policy

Effective Date: 21/07/2025
Website: www.aadiva.com
Brand: Aadiva 

At Aadiva, your satisfaction is at the heart of everything we do.

We craft each product with care and intention, hoping it adds value to your wellness rituals. But if something doesn’t feel right, we’re here to make it better. This policy outlines how we handle returns, refunds, and exchanges — so your experience with us remains smooth, transparent, and worry-free.

1. How to Request a Return or Exchange

You can request a return or exchange by:

  • Emailing us at info@aadiva.com within 48 hours of delivery
  • Including your Order ID, reason for return, and clear images/videos of the issue
  • Calling us at 8810310878 if you need immediate help

Our support team will review your request and guide you through the next steps.

2. Return & Exchange Policy

We only accept returns or exchanges under the following conditions:

Eligible Return Reasons:

  • You received a damaged or leaking product
  • The product is defective or contaminated
  • An incorrect product was sent
  • A product or quantity is missing from the order

Important: Returns are not accepted for personal preferences, allergic reactions, or scent dislikes.

Return Window:

You must notify us within 48 hours of receiving the product. Delayed requests may not be eligible.

What to Provide:

Please share clear images/videos showing:

  • The outer packaging and shipping label
  • The product with issue (close-up of damage, leakage, tampered seal, etc.)
  • The mono-carton (individual product box) if applicable

3. Refund & Exchange Process

Once your return is approved:

  • For exchanges, a replacement product will be shipped within 24–48 hours
  • For refunds, the amount will be credited to your original payment method within 7–10 business days
  • If you paid via Cash on Delivery (COD), we will request your bank details for a refund via NEFT/IMPS

Note: Refunds are not applicable for gift boxes, promotional items, or free products.

4. Packaging & Pick-up Guidelines

To complete your return, the following must be met:

  • The item must be returned in its original condition and packaging
  • Include the original invoice
  • Include a note inside with your name, order ID, contact number, and reason for return
  • Email a photo of the packed product (inside and outside) to our support team

We will arrange for a reverse pick-up (where serviceable) or request a self-return if required.

5. Quality Complaints

If you believe the product is not as per your expectation or is having a quality issue, please report it to info@aadiva.com within 7 days of delivery.

Include:

  • Order number
  • Description of the issue
  • Images or videos showing the product label, packaging, and batch details

We may consult our quality control team and if the issue is verified, we’ll initiate a full refund or exchange.

6. Cash on Delivery (COD) Orders & Fraud Protection

  • COD orders are not eligible for return unless the product is damaged or incorrect.
  • Customers must provide a valid phone number for delivery confirmation.
  • Repeated refusal of COD orders may result in COD restrictions on your account.
  • Refunds for valid COD returns will be processed via store credit or bank transfer.

7. Non-Returnable Items

We do not accept returns for:

  • Products that have been opened or used
  • Items returned without original packaging or invoice
  • Personal care items like soaps  (for hygiene reasons)
  • Free gifts, giveaways, or promotional items

8. Contact Us

For any assistance regarding returns, refunds, or exchanges:

📧 Email: info@aadiva.com

 📞 Phone: +91 8810310878
 📍 Return Address: Aadiva, Shiv Bhawan, 637 Sector 23, Gurugram 122017

Final Notes

We are here to keep your Aadiva experience smooth and stress-free. Every return is handled with care by our amazing women-led team. Rooted in Ayurveda, powered by wellness — thank you for supporting clean, conscious beauty.